Customer Testimonials

This was the WORST experience I've ever had at a car dealership. I've leased two cars through this company. I got several calls from Rosen Honda begging to buy me out of my current lease. I'm talking nonstop calls and emails. Finally, I responded and Rosen Honda told me they were desperate for Honda Civics. I asked them several times if the offer was concrete as I did not want to waste my only day off driving 30 minutes away in the snow storm. They assured me this was a solid offer and that I would just have ... Read More

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DealerRater - Jan 26, 2024

This was the WORST experience I've ever had at a car dealership. I've leased two cars through this company. I got several calls from Rosen Honda begging to buy me out of my current lease. I'm talking nonstop calls and emails. Finally, I responded and Rosen Honda told me they were desperate for Honda Civics. I asked them several times if the offer was concrete as I did not want to waste my only day off driving 30 minutes away in the snow storm. They assured me this was a solid offer and that I would just have to come down, sign some documents and I would be on my way. My partner and I drove down there and were "assigned" to the most incompetent, disrespectful and dishonest salesperson out there. Can you imagine that? Think Matilda, but worse. He talked in circles and didn't answer any questions directly. He didn't even sound confident in his own lies. At one point, he told me he couldn't find my name associated with my leased car's vin number....despite the fact that I've been leasing this car for almost 3 years now, I have an online portal with my name all over it, consistent monthly payments, etc....in hindsight, it was just a ploy used to waste our time. Then he said he had to run both my credit and my partner's credit in order to tell us if Rosen Honda would be able to buy the car back. That part didn't make sense, but I wanted out of my lease, so I went along with it. After this, he told us he could only trade in my car. He didn't explain why, but I said I would consider trading my car depending on the offer. We never discussed which specific car, if any, I was interested in, he just told us he had to "call a lender" to see if we were approved, which made no sense because as I mentioned above, there was no car to approve us for. We sat there alone for over 3 hours. The salesperson occasionally jogged over to us (so he could look busy) and said they were still waiting on a "response." He wouldn't tell us who they were waiting on a response from or what car the response was even in regards to, but I was tired and wanted to do whatever I could to move this process along. After 3.5 hours, we ended up leaving. We were told they'd call us later that day to "get us in a new car." We never got a call - just an email from the salesperson saying "let me know what I can do to earn your business." I called right away, but the salesperson was "with a customer." My partner called the following Monday and was told they were "still waiting on a response from the lender." I called a few hours later and the salesperson told me I wasn't approved. I asked how long they knew that information and he wouldn't answer. I asked what the amount requested was (by then I had gotten some sleep and my sense back), and he wouldn't answer. I told him that I was told to come into the dealership under false pretenses, they wasted our time for 3.5 hours and nothing we were told made any sense. The salesperson responded, "well actually you wasted my time since you didn't get approved." I asked the salesperson to put a manager or sales lead on the phone (someone who might be capable of a more insightful conversation) and he acted like he was handing the phone to someone else but then proceeded to talk again. I've done that move too...IN THE THIRD GRADE. I asked who I was speaking with, as it sounded like the same person, and he kept deflecting and refused to answer. I told him I wasn't going to continue speaking with someone without knowing who it was and then he responded "I don't have to give you my name." These people are truly insufferable. They have no consideration for anyone's time, regardless of how much business you've given them. Also, I didn't go into the dealership with bad credit, I only left with it (after that hard inquiry). Oh, and the salesperson whose time "I wasted" because I didn't get approved for a loan amount that was never discussed and probably way more than what I wanted to spend on a car in the first place, was named Jasen 🙂

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I took my manual transmission 2018 Honda Civic SI in for an oil change and tire rotation on 10/17/23. I get a text message with a pdf attached indicating additional services were found to allegedly be needed - services that doubled my original estimate. One was for fuel injector cleaning, which wasn’t needed, but I get they are going to try to upsell. The other, however, was for an automatic transmission service. On my manual transmission vehicle. Being a female, I can say this isn’t the first time a shop has tried to take advantage of me and it’s ... Read More

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DealerRater - Oct 19, 2023

I took my manual transmission 2018 Honda Civic SI in for an oil change and tire rotation on 10/17/23. I get a text message with a pdf attached indicating additional services were found to allegedly be needed - services that doubled my original estimate. One was for fuel injector cleaning, which wasn’t needed, but I get they are going to try to upsell. The other, however, was for an automatic transmission service. On my manual transmission vehicle. Being a female, I can say this isn’t the first time a shop has tried to take advantage of me and it’s a good thing I actually know a decent amount about cars being brought up in the car club scene since I was 14. I pointed out the issue and said that it was concerning that they would recommend a service on a vehicle that isn’t even able to be performed and that I couldn’t help but think it was done so with the hopes it would just get overlooked on my end and I denied the work. My husband and I went to pick up the vehicle that evening and spoke to the service manager and the writer, expressing our concerns - that it was either they were trying to take advantage of me as a female or their staff was incompetent and/or lazy because TWO employees would have had to miss this issue- the mechanic working on my car and the service writer. Neither option is good look because if the mechanic doesn’t even know what kind of car he is working on, that’s rather scary. Of course they denied trying to take advantage of me and essentially said it was laziness. We told them they lost a customer but felt like they should know the reasoning why so it could be fixed for future customers and we left the dealership. I thought that was the end of it. This evening I received a purely unsolicited phone call from a Faith with the dealership advising that she spoke to the service writer and wanted to get “my side of the story”. I immediately questioned that statement as I had no idea what she meant. She corrected it and said she just wanted my perception of what happened. As I tried to explain my position, I was cut off and was told my perception and how I felt was wrong. She literally did almost all of the talking. She was completely defensive and rude. Granted she did offer some free wipers or a tank of gas in between belittling me. I told her that her call kind of made things worse because I didn’t solicit it, I wasn’t asking for anything to begin with, and have had to now listen to her make excuses and tell me I was wrong. She then got very angry, loud and said something to the effect of “Wooooowwww. Okay, you have a nice day” in a condescending tone and legit HUNG UP ON ME. I feel like I am in an alternate universe right now. They called ME, completely unsolicited, ask me how I felt/what my perception was, and then tried to defend their actions and make excuses, blamed me for how I felt, and then hung up on me?! I literally have no idea where in what world they would think that was a good thing to do. Buyer just beware- really look at your service estimates to make sure they don’t do the same thing to you and be ready to be blamed and treated like you are the problem if you speak up when they ask you to tell them how you feel.

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Nobody seemed to care about the dead mouse in the vent of the car I just bought. I had to figure out how to get it out myself. I could of taken it in, but nobody at the dealership could assure me I wouldn't be charged a minimum of 200$ to have it even looked at. None of my emails were answered. I got through on the phone and I was told someone would get back to me, but no one did. I feel ignored. I know mice can get in anywhere, but do they really expect return customers when ... Read More

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DealerRater - Sep 25, 2023

Nobody seemed to care about the dead mouse in the vent of the car I just bought. I had to figure out how to get it out myself. I could of taken it in, but nobody at the dealership could assure me I wouldn't be charged a minimum of 200$ to have it even looked at. None of my emails were answered. I got through on the phone and I was told someone would get back to me, but no one did. I feel ignored. I know mice can get in anywhere, but do they really expect return customers when once you buy a car, you're on your own?

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for this service date Jan 10th, I had prompt service and Quindell was very kind, professional and respectful

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Quindell was very helpful, friendly and knowledgeable. He kept me informed and even though the part needed wasn't available he took care of me and will arrange to get the part needed.

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Every happy with the service I received the service was very polite and helpful and understanding

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Quindell H. was very friendly, professional, and helpful throughout my visit. Would work with him again. Service was done quickly within the time given, and they offered free sodas in the waiting area (which I thought was a nice perk for customers).

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Hadeel was very helpful and kind. She made sure I was informed on all necessary repairs and made sure I had a print out of the best deals for what I needed.

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Took our 2020 Passport in for usual maintenance, and a static issue. Terrell listened to my concerns about my vehicle, and wrote it up on the work order. I called back several hours later with a minor issue, and it was taken care of when I pick up the vehicle. Everything was explained to me, and in a way I could understand. I always feel welcomed, and my husband feels confident enough to send me there and let me handle the situation knowing were getting the best service possible. Everyone is very respectful and courtesy in the service department.

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Clean. Friendly. Car was done in the time span given. Have always taken my 2005 Honda into same dealer for maintenance since I purchased it.

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Got my Civic in today to get the tires rotated and the car washed. Was there for only about an hour and all looks good. Terrell is doing a great job in the service department and the price can't be beaten in the Milwaukee area!

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All-Star Honda doesn't like savvy car shoppers , they have a take it or leave it attitude. You're better off dealing with Wilde Honda, or Schlossmans Honda. I've dealt with both and have been treated much more fairly than at All-Star Honda.

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HONDA ALL STAR has a GREAT service team, My advisor Terrell was SUPER and kept me updated and the TECH TEAM was knowledgeable. My HONDA now runs like a DREAM. Thank U HONDA ALL STAR!!!!!

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My CRV was having bogging issues and HONDA TEAM fixed now runs like a dream

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Terrell from service was very helpful and kept me in the loop during my repair!

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Chris worked with me to get the best outcome to what I was looking for. I felt he went the extra mile to make sure I got what I needed.

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Took car in for ac warranty work. Car did not cool prperly sfter service. Took it back and it worked properly, six months later, while still under supposed warranty, air was not working for third time . All star did not say there would be a charge for service and did not give us a copy of what we signed. When pickin up the car, All star charged $400 to charge freon for leak that should have been covered under warranty. Would not give us the car unless we gave them the money. Shoddy service and unethical business practices. I will take ... Read More

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DealerRater - Aug 9, 2022

Took car in for ac warranty work. Car did not cool prperly sfter service. Took it back and it worked properly, six months later, while still under supposed warranty, air was not working for third time . All star did not say there would be a charge for service and did not give us a copy of what we signed. When pickin up the car, All star charged $400 to charge freon for leak that should have been covered under warranty. Would not give us the car unless we gave them the money. Shoddy service and unethical business practices. I will take my business elsewhere in the future including the purchase of a new car.

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I absolutely love this place. They did everything they could to get me and my fiancé in a vehicle. The preown options where amazing. I was helped by Isaiah J, who went above and beyond for us. Also had a great personality and was such a pleasure to work with. Mark also was fantastic, wouldn’t of drove off the lot without him. And Lamar is such a pleasure. Definitely recommend this place treats you like family.

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My wife and I were visiting Milwaukee and staying in a hotel next to the airport. I inadvertently put the wrong kind of fuel in my gas tank late in the early evening and called our Honda service manager in Michigan who told me to have the car towed to the nearest Honda dealer and have the gas tank siphoned. We were planning to drive home the next day. I found the All-Star Honda dealer only 3 miles from the hotel. I called, described the problem, and was told to have it towed there with the key put in the drop ... Read More

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DealerRater - Jul 30, 2022

My wife and I were visiting Milwaukee and staying in a hotel next to the airport. I inadvertently put the wrong kind of fuel in my gas tank late in the early evening and called our Honda service manager in Michigan who told me to have the car towed to the nearest Honda dealer and have the gas tank siphoned. We were planning to drive home the next day. I found the All-Star Honda dealer only 3 miles from the hotel. I called, described the problem, and was told to have it towed there with the key put in the drop box for the next day. I was able to get that done. Kyle, the service manager, called me early in the morning and kept me informed regularly about what was going on with the repair. There was a major snag regarding having the old fuel stored for safe disposal, but Kyle came up with a solution that saved the day. They also discovered that some of the new fuel automatically went to the fuel pump, and that had to be emptied, too. In the end, they completed the work and tested the car to make sure that everything was fine. They sent a courtesy car to pick me up, and I was able to meet and thank Kyle personally. We were able to leave for Michigan around 4 pm which gave me the fun experience of driving through the Chicago loop at rush hour. We made it home by 10 pm---much better than any alternative. We were completely satisfied with Kyle's efforts and explanations plus the excellent service work. It was somewhat expensive, but it was my own fault, and I know it could have been worse.

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I have been going to this dealership for years. The service department is very informative. Haven’t had a rude service rep, yet!

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Excellent service. Salesperson Mario Smith was very attuned to our needs and cost. Very satisfied.

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The service standards have gone up the last 2 visits. Terrell is amazing! Will return for service.

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Excellent service, He answered all my questions very nice and friendly person. I recommend this place 100%

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Just leased 1st 2023 hrv Chris Williams helped us through the alternatives ending a lease. Happy with all Star

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Emailed dealership inquiring about CRV hybrids. They stated no mark up from MSRP over email and to stop by dealership to place an order. Get to the dealership and the salesman stated that the emails were inaccurate and $4000 markup adjustment at the minimum on new vehicles. Don’t bother with this dealership, they have no issues lying or taking advantage of this market.

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Service department is and was hard to deal with!! It should be bad service!! Very non caring! Had a 9:30 apointment 10:15 had not moved,they took car behind us first! Curtis Cole

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Terrell did a fine job at the service counter. He patiently explained all the procedures. I would be happy to work with him again.

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The service dept was excellent and explained everything to me thoroughly and efficiently. Thank you Chris!

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My first time there very polite fast service they did an excellent job will always go back very reasonable.

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Jon A was very nice and professional and seemed knowledgeable about the service I was getting vey helpful too.

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Always have had great service here. They do a good job of letting you know what is needed and how long it will take

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Good service and a ride back home. Work done on time and a call when ready to pick u.

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It’s Alwsys pleasant to work with the service department. They are professional, helpful and friendly.

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Excelente service. José was pleasant and helpful in providing us an excellent deal. We felt like valued customers.

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If you’re looking for a car, I highly recommend All-Star Honda. Everyone I encountered was friendly and provided excellent customer service, especially my salesperson, Chris and the finance director, Joe. Both were thorough in their explanations of my car and its features and the financial paperwork, respectively. It was an awesome experience getting my CR-V. Thank you all!

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Great service department. Chris is top notch and always provides great service. Good pricing too.

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Upon arriving at the dealership I was greeted by Luis who explained what maintenance was being done and answered all my questions. He was very engaging and very patient with me. He said My car would be done on an hour and it was. Everyone was very courteous. It was a very good experience.

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Willie Lewis was possibly the best car salesman I have ever dealt with. He was very knowledgeable and helpful. All aspects of my dealings today were very well attended to and had a very pleasing to me. My thanks to Willie and Joseph Nowakowski for making me feel right at home.

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My experience at All Star Honda was a great one, beginning with sales manager Mark Wade ashe walked through the door.

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Excellent Customer service. Chris Cintron My Driver Eddie and as Always Mark Wade Jr. Top Notch Pros.

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Great service everyone and everything went well. I was told it would take about an hour and they were right on schedule

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Went to All-Star Honda without an appointment because I was having trouble with auto door locks and also wanted to check battery. Maureena was very helpful. She was courteous and patient with me. We worked out the auto lock issue and tested the battery on the spot. I was able to have battery replaced immediately and about 30 minutes later I was able to leave with confidence that all was good. Excellent service and you have a good representative for All-Star Honda!😊

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For service today is good, almost time they returned my car unwashed, but today It's ok.

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The drive up service center is really convenient for unexpected issues and the consultants are friendly and knowledgeable.

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Mario was very friendly and helpful, relatively fast service for getting a new car. Overall a great experience. Would recommend this dealership.

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The guys were all professional from beginning to end. I will definitely be back when my cars services are needed.

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Fast and efficient , also very professional, I recommend having your car check by them. Also the dealer is very clean.

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Thankful to get an appointment ASAP with an engine dashboard light blinking. Needed immediate attention and got it.

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The gentlemen who checked us out was fantastic to get us the coupon amounts that we presented and expected.

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Super profesional..love it..recomended 100% fast ans ez to work with it and good comunication

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Called about a vehicle they had in stock, sent in a credit application immediately and wanted to make the 2 hour trek down the following day to purchase and let them know that. I had to chase them down the following day to get a “oh, we’re working on it right now, call you back in 15 minutes”. Well, two weeks later now and no response. I purchased a new vehicle from a different dealer, sad that they wasted my time.

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Received call from Briana making an appt with Mark at dealership about selling my car. Set for 11:40. Mark walked past me several times in dealership and never spoke with me. Had oil change and tire rotation. Left there, drove about a mile and tire pressure warning lights came on. Had to drive back to dealership to have car "reset". Why did tech not do that initially? Also did not wash car after service as is usually done.

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The staff was very good. Informative and friendly. Only here for the summer but will return for service when needed. Staff was great took me into the service area to show me what needed to be done.

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I was in this place for a service (safety recall) to my car. The people were very kind, friendly and very attentive. The job was done very quickly and my car was returned to me the same day. His papers indicated what had been done to him. I recommend the place to other people because they gave me good service, good job of customer service!

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Didn’t preform tire rotation. Shane accused me of lying about it than hung up on me. Maintenance manager never called back. Would love for the manager to call me back. I left him a message 8-12-2021. I don’t know what the worst part was. Not doing the rotation (I marked the tires). Saying I could be lying about it. Hanging up on me. Or the manager not calling me back. The maintenance manager is not listed in this area. Shane told me he just started 2 weeks ago so maybe they have a high turn over. I did ... Read More

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DealerRater - Aug 14, 2021

Didn’t preform tire rotation. Shane accused me of lying about it than hung up on me. Maintenance manager never called back. Would love for the manager to call me back. I left him a message 8-12-2021. I don’t know what the worst part was. Not doing the rotation (I marked the tires). Saying I could be lying about it. Hanging up on me. Or the manager not calling me back. The maintenance manager is not listed in this area. Shane told me he just started 2 weeks ago so maybe they have a high turn over. I did say if he doesn’t call me back I’m going to have to take action. Besides doing the rotation myself for $20. I’m writing this review in order yo save another person from getting ripped off and disrespected.

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Worst dealership I’ve ever been to. Salesmen and managers only work for their commission. Lie to your face and attempt to break your bank. I don’t recommend & will never return.

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This was my best visit of three. No pressure to buy service which was unnecessary unlike previous visits. Don’t try to sell service I don’t need. Trust will result in loyalty.

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Ev Tyrone was pleasant and very helpful...the dealership provided a ride back to my condo and then they sent the shuttle to bring me back to the dealership when work completed...

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Said I didn’t have appt til following Saturday and weren’t going to take me until I showed them reminder text for today. Also didn’t change tire valve for a tire that has been losing air since I bought in November. Not a very good first service visit.

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Professional and friendly staff.. good coffee while waiting.. clean restroom.. fast service and affordable price.. will definitely recommend to family and friends. Overall satisfied with the service they provided.

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I went there for an oil change. It was a fast oil change; however, they changed all my settings (seat, heat, mirror, dash lighting, etc...WHY?!! Leave it all alone)

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I brought my car in for an oil change, tire rotation and transmission flush. The service was fast and my car was ready to go with in two hours. My only gripe is that the service department charged me a $8.23 environment disposal fee to print the repair order. Not only does that seem excessive but an obvious attempt to squeeze a few extra dollars out their customers. I will not be going back to that dealer.

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The work done was on time and responsibly priced. I would definitely come back again to have work done at this dealership. Thank you very much

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Sales person Edgar was real good, knowledgeable, good manners, pretty clear, considerate person! He guided us to the right vehicle that we were looking for.

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I took my Honda CRV to get an oil change. The service was friendly and polite. It took about 45 minutes and I was out the door. Very pleased. thanks Chris !!!

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I enjoy the great customer service every time I come into All Star Honda and Mario Smith is a great associate, very knowledgeable and helpful.

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My sales rep Mario Smith was incredibly knowledgeable, informative, and welcoming. He made me feel very confident and comfortable when making the purchase of my new vehicle. I appreciate the expertise and patience through the process. Would recommend speaking with him first. 👍🏽

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Good dealership with Amazing deals & Great costumer service .!! Very happy with the Good car selection I will definitely recommend going in with Brenda, she is great .

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They were very courteous, kept me informed of what was going on also asked a couple times if I needed anything. I highly recommend All Star Honda

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Always great service. Chris is great to work with. Quality work, fair prices. They've maintained my Odyssey for the last few years. 160,000 miles and going strong with only routine maintenance.

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Brian was very courteous and did a great job of explaining everything. Service was complete in a very timely manner. I worked recommend allstar honda.

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Fast easy friendly service always provided. Chris is always a pleasure to work with. Truly the best place to go to meet your service needs.

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Quick and painless. Love that they estimate an hours wait, ending up being 30 minutes. Also have free drinks, coffee, areas to sit and charge your phone, etc

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Excellent quick service , very nice people’ fair pricing , clear service area and free coffee nice showroom plenty of seating while waiting and drop off service

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Fast Service, Fair Prices. Ask for Chris C. He will take care of you and your car! Will Not hesitate to use them again! Thanks for a great service experience. S. Villanueva

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Friendly, efficient, respectful staff when dealing for a new vehicle. Contact with Janet via text was great, she set up my appointment. Jerry Lewis was great to work with. Financing was fast, efficient and painless!

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The dealership promptly scheduled an appointment for me when I called about a recall for my tonneau cover. Christopher called me the same day and informed me I needed a new cover, which he ordered and had installed, along with tether straps within a day. He worked with manufacturer to replace the cover for me at no cost. Excellant service, great job!!

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Best care for Car and Customer. Chris has been AWESOME!! Very attentive. Gave complete information about the services and objectives at check-in. Great job!!

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Great dealership. Could not be anymore thankful then I already am. Chris helped me the best way possible and I am glad with his service. He is well deserved of a raise!!!!

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Great service and Robert Nickels was a fantastic help. The service department did an excellent job of assessing what needed to be done and creatively fixing it.

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Rob did great job - keep doing great work. Chris and Rob both are doing fantastic job there. I would not come there if you’re not there. Thank you for all your support.

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Easy, friendly and informative. Robert went over the check list with me and was very thorough. He also gave me a heads up on a needed future service.

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This was my first time there. I felt they were very efficient, courteous and knowledgeable. My car was finished in promised time. Will use again.

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Always awesome service very Polite people . Very happy with them . Chris in repair is the best , and very professional. Been their customer for 4 years and love it .

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I have been coming to All Star Honda since 2014...From sales to service, the team at All Star Honda always makes you feel more like family than just a customer.

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Needed scheduled maintenance & tire pressure light was on and one of the tires was losing air so that needed to be checked. Was just outside my original manufacturers warranty by about 400 miles so I thought I'd have to pay and was worried about the expense but found we'd purchased a tire package which included repairing the tire for only $30 & the tire rotation was no charge which was immensely helpful! Kevin was great and kept me updated as he learned things from the tech and I was out in the 2 hr promised time frame. Then he told ... Read More

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DealerRater - Sep 20, 2020

Needed scheduled maintenance & tire pressure light was on and one of the tires was losing air so that needed to be checked. Was just outside my original manufacturers warranty by about 400 miles so I thought I'd have to pay and was worried about the expense but found we'd purchased a tire package which included repairing the tire for only $30 & the tire rotation was no charge which was immensely helpful! Kevin was great and kept me updated as he learned things from the tech and I was out in the 2 hr promised time frame. Then he told me about their new VIP rewards program where I can earn up to $1,500 off my next car from them...sold! I was a very satisfied customer when I left there today!

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Robert went above and beyond to help service our vehicle. Had a windshield replaced and he went out of his way to take care of the communication and handling of the situation to make it as easy as possible. Robert was friendly and extremely helpful in taking care of a couple other service items that were needed. He also did not try to take advantage or sell more than needed. Robert’s customer service will go along way the next time I buy a vehicle.

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My service was excellent from beginning to end. Lamar was patient and accommodating throughout. The finance person was as well. I would refer AllStar Honda to my friends and family whenever their needs arise. I was very satisfied considering, even though my hopes were going from high to low (at no fault of AllStar Honda). They resorted my faith in dealerships - period, as it has been painstaking in the past. Great job AllStar right on down to the service department!

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Visited All Star to get an appraisal on my vehicle. My keys and title were taken from me immediately. The person I was working with went outside to look over my car at least 4 times but suspiciously only 1 mile was put onto it. I was told some garbage about its cosmetic imperfections and then offered a lowball price. I said "No thank you" and the person I was speaking with (he did not introduce himself to me but I did some research online and discovered his name is Jake) became combative. I asked for my keys and title ... Read More

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DealerRater - Sep 5, 2020

Visited All Star to get an appraisal on my vehicle. My keys and title were taken from me immediately. The person I was working with went outside to look over my car at least 4 times but suspiciously only 1 mile was put onto it. I was told some garbage about its cosmetic imperfections and then offered a lowball price. I said "No thank you" and the person I was speaking with (he did not introduce himself to me but I did some research online and discovered his name is Jake) became combative. I asked for my keys and title back (he was hiding them in another room away from me, why? I was sitting at a desk the whole time) and I left. Don Jacobs Toyota (down the road from All Star) gave me a written appraisal (I was not offered this at All Star) that is valid for 1 week. They also were not aggressive and did not make any lame comments about my vehicle (again, like All Star was/did). I purchased my vehicle brand new some years ago so I am its only owner and I know I have taken excellent care of it. Don't ever feel pressured or intimidated in a dealership. Do your research and trust your gut. Walk out when it doesn't feel right! Also, ride along with the person who wants to look over your vehicle! You may think you can trust dealership employees but if you leave your vehicle with a stranger, you may regret it.

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Very clean and kind place! Did my oil change in no time and were very nice! Would absolutely recommend to everyone with a Honda vehicle.

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I am highly disappointed of my service today. I got my engine oil changed but They forgot the reset my service indicator, so I had to come back. After couple miles my tire pressure light went on but. So they even did not check the tire pressure but charged extra $19 for balance.

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Really happy with my service today. Robert was great to work with. He advised me of other service my car needed but was not pushy to work with, which in appreciated.

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Performed the service/s that were needed in a timely manner. The All Star Honda employees were very friendly and helpful. Overall a good experience. Will definitely keep coming back!

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Good communication, and everything got fixed up the way it was supposed to be. Very thankful for the warranty! Kevin is very professional and always a pleasure to talk with.

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Very clean with great service department. Staff was friendly and attentive. Work Was completed on time and was done correctly. The cost of service was comparable to other places.

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Took my 2011 CRV in for an oil change after one-month CRV started making weird noise when starting almost like a grinding gear, oil light flashed on and off. So I turn the car off check the oil.... bone dry. called All-Star Honda to get a run around on how you would have noticed it right away if we didn't add oil... CRV says I should have 60% oil life. I took it to a dealership for an oil change xxx?? Can't trust them to do the most simple tasks. this is not the first time. Last time it went ... Read More

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DealerRater - Jul 29, 2020

Took my 2011 CRV in for an oil change after one-month CRV started making weird noise when starting almost like a grinding gear, oil light flashed on and off. So I turn the car off check the oil.... bone dry. called All-Star Honda to get a run around on how you would have noticed it right away if we didn't add oil... CRV says I should have 60% oil life. I took it to a dealership for an oil change xxx?? Can't trust them to do the most simple tasks. this is not the first time. Last time it went in for an alignment and came back with gouges in the dash from the service tech. Luckily we saw it before we left the shop they tried to deny damage to the dash but ended up admitting it was the service tech and replaced the plastic panels. Now they are playing the same game after service tech didn't add oil back to the CRV. also, check BBB for reviews nothing good on there. check google reviews add oil to reviews and see everyone with the same problem..

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Very warm ,comfortable waiting room, Chris was very attentive to my needs. Lots of different magazines to read. An array of hot drinks, very clean rest room.

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I went to look at a car advertised on their website. When I arrived it had ‘just’ been sold but they had this other car. After a test drive I was hustled by 2 different sales people and was rushed into a sale because it was time to close and everyone wanted to go home. I left without a carfax or any info about a certified used car. I wasn’t even sure of the cars color because it was dark outside. In the end I was sold a 2017 HRV EX with 44K miles for $19,900. Traded 2 cars (1 that belonged to my ... Read More

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DealerRater - May 1, 2020

I went to look at a car advertised on their website. When I arrived it had ‘just’ been sold but they had this other car. After a test drive I was hustled by 2 different sales people and was rushed into a sale because it was time to close and everyone wanted to go home. I left without a carfax or any info about a certified used car. I wasn’t even sure of the cars color because it was dark outside. In the end I was sold a 2017 HRV EX with 44K miles for $19,900. Traded 2 cars (1 that belonged to my recent late husband) plus another $5200. After I returned home and realized the car I bought was only worth $16000, I called them and asked them to cancel the transaction. They refused and threatened that if I tried to take them to court I wouldn’t have a leg to stand on. My husband must have turned over in his grave. Never once did they offer to do anything to satisfy me as a customer. How can this place stay in business? I’ve always purchased my cars from Wilde Honda. They have never treated me with nothing but respect and I was not expecting to be treated so differently at this dealership. My mistake was walking through the doors of All Star. I am embarrassed to have been such an easy target and heart broken at the horrible way my husbands beloved car was extracted from me. These people have no business ethic and care nothing about the customer only how to extract money. Beware.

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Their lack of communication cost me hundreds of dollars, and hours of time. I love my Honda, but I don't think I will buy from this dealership again. I made an "Appointment" with a sales rep, only for him to help two other customers before me! When I was getting my car repaired, they never called when the car was done! Even when I called them to ask if it was ready, they told me they would call me back, and didn't ... THREE TIMES IN A ROW!!! I paid for them to have the windows tinted, ... Read More

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DealerRater - Apr 10, 2020

Their lack of communication cost me hundreds of dollars, and hours of time. I love my Honda, but I don't think I will buy from this dealership again. I made an "Appointment" with a sales rep, only for him to help two other customers before me! When I was getting my car repaired, they never called when the car was done! Even when I called them to ask if it was ready, they told me they would call me back, and didn't ... THREE TIMES IN A ROW!!! I paid for them to have the windows tinted, and there were bubbles on every window! When they told me it would be redone, and I told them I wanted the tint lighter, they agreed, only to say they "Repaired" the bubbles without changing the tint. Whenever I ask for a manager, I am transferred to a voicemail with no message as to who's voice mail it is. There is no accountability; and they do not stand behind their word. I have lost allot of faith in this dealership.

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Bought a new 2018 crv and was given an MVP card valued at $150. I tried to redeem it for some wiper blades today and was told since the dealer ship changed hands last August that the current owners of Allstar won’t honor them. I was told that they were in legal talks with the old owners about this program and they would at some point possibly honor them. But with no timeline or guarantee that they actually would redeem them. I was then given a story about McDonald’s not having to opt into programs with ownership changes. The parts ... Read More

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DealerRater - Jan 28, 2020

Bought a new 2018 crv and was given an MVP card valued at $150. I tried to redeem it for some wiper blades today and was told since the dealer ship changed hands last August that the current owners of Allstar won’t honor them. I was told that they were in legal talks with the old owners about this program and they would at some point possibly honor them. But with no timeline or guarantee that they actually would redeem them. I was then given a story about McDonald’s not having to opt into programs with ownership changes. The parts guy was most helpful (even offered a free wiper insert ) and stated he hated that the company won’t honor them. The service advisors he talked to seemed annoyed by the mention of an MVP card too. The sales “ manager” (Richard/ edwardo? Don’t remember) was rude and very condescending once we started talking about the card. I was told I was telling lies and I didn’t know what I was talking about. He had more excuses than answers. Hard to believe that the new/old owners wouldn’t have know about this program since most of the employees are the same and the dealerships name is the same. I will now take my CRV over to Honda city for my service. Never again “allstar”, another big middle finger to you.

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